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Message: <blockquote data-quote="starwing" data-source="post: 464333" data-attributes="member: 2920">On the first day of April, I made another call to TMNut. This time I was pretty pissed. On my hand, I have a set of traceroutes, both the same day and another the previous few days. I reported it to the call center consultant. He even asked me for my IP address even after I gave him my userid. He said that the IP that he pinged, looks fine and fast. I have had my firewall to log down incoming ICMPs and blocking it, and there were no activities then. So he did not ping. I then told him, I too, can ping my IP address and its darn fast. Now, listen carefully what I am trying to tell you. Your TMNet's border router is very slow, I want to know why is this on and off. I can give you the IP address of it, and the IP address of my destination. He changed the topic by asking me to do a bandwidth test, I insisted that the local network is fine, and that since the bandwidth test tool is located in TMNet, its considered a local network. He kept on insisting me of doing the bandwidth test, and that he would not proceed with the report if I don't. I finally give in and asked him for the URL to do the bandwidth test. He asked me to go to TMnet's website and get the link, hopefully can end my call. His nightmare call, I can say. I insisted him to give me the URL for it, and he gave me after putting me on hold. I ented the URL he gave me, best part is, it says:NoticeOur server is currently busy or not available. Please try with another FTP server or try again at a later date.So much for insisting me doing the bandwidth test. He said he was not being updated, blaming the technical team. I told him if he cannot keep himself updated, how can he support his customers?The call lasted for about 1 1/2 hours. Mostly being put on hold. 2nd April, I got another call from TMnet, at 11PM at night. Guess what did I do. Monday, 4th April, a technician came over, we shoed him the traceroutes again. he RS323 into the Cellpipe and there were nothing wrong. He called for for help.I guess the other party asked him whats my IP address and he do not know how to find out. He was guided to go to whatismyip.comI dully tell him my IP address and he insisted me to go to the website. Even my directors screw him telling him I know what I know, its even in his technical job order sheet!Fine, went to the website, I had no l ynx or any browser, so I w get it. He was on the phone with his savior pretty long.To cut the story short, TMNet sent the wrong person, this wrong idoot do not know what is going on, do not know what to do and best of all, do not know what to expect. They even got the balls to call me the very next day so they can close the case by asking me if my connection is still slow. Yes, its still very slow.</blockquote>

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