guys,
1.10.10 - bought a new NS60 car battery from tesco mutiara damansara, cos i need it urgently, as my car does not have any sound system, just a single CD player therefore ns60 should be sufficient.
The car batt comes with a 1 year warranty. RM189
18.03.11 - battery flat, called AAM technician to check on my alternator, starter & battery....he confirmed that its the battery. So the next day i went to TESCO to complaint....they told me that i have to liase with the supplier, KIPS - Kumpulan Ikatan Perusahaan Sdn Bhd @ Kampung Baru Sg Buloh.....ok fine....i called KIPS up & they told me to come over to their factory & i get a 1 to 1 exchange as its still under 1 year warranty & kept my original warranty card but gave me a photocopy of it.
22.09.11 - battery flat again, called AAM technician to come & check again, he confirmed battery is at fault.
23.09.11 - i went over to KIPS & demanded another new battery (although i left 7 days till my warranty expires)...the boss said that im unable to claim for a new 1 cos warranty will expire soon, but then i told her that im still able to claim cos its still within the 1 yr warranty. She still insists that i dont get a refund......so i argued with her..summore told me my car not suitable for NS60...must use NS70 bla bla bla...i dont care.....so i asked her what other solution do i have? she said will give me a very special price for me for NS70 one RM225(maintanance free batt)...i told her is that the best u could give me? she said yes....outside cannot find this price.......i was annoyed & left...as i have to get back to office.
that evening i called up KIPS to survey the price for NS70 (wonder how special was the price she offered me earlier on) a malay lady picked up....she quoted RM255 for NS70 & additional 10% if i go there & collect it myself....i was like WTF...only gave me RM5 discount...must well dun give at all.
so fine i was pissed off...i report to Consumer Tribunal (TTPM) & later that night made a police report against KIPS so that i could bring this evidence during the Tribunal Hearing.....
i also wrote an email to TESCO customer service & till now have not recieved any feedbacks from them, if by end of this week still no news, i will email to the operations mgr or who ever is inchage. Serve them right.
from now on pls ban KIPS car batteries.
still pending date for hearing...will update again.
1.10.10 - bought a new NS60 car battery from tesco mutiara damansara, cos i need it urgently, as my car does not have any sound system, just a single CD player therefore ns60 should be sufficient.
The car batt comes with a 1 year warranty. RM189
18.03.11 - battery flat, called AAM technician to check on my alternator, starter & battery....he confirmed that its the battery. So the next day i went to TESCO to complaint....they told me that i have to liase with the supplier, KIPS - Kumpulan Ikatan Perusahaan Sdn Bhd @ Kampung Baru Sg Buloh.....ok fine....i called KIPS up & they told me to come over to their factory & i get a 1 to 1 exchange as its still under 1 year warranty & kept my original warranty card but gave me a photocopy of it.
22.09.11 - battery flat again, called AAM technician to come & check again, he confirmed battery is at fault.
23.09.11 - i went over to KIPS & demanded another new battery (although i left 7 days till my warranty expires)...the boss said that im unable to claim for a new 1 cos warranty will expire soon, but then i told her that im still able to claim cos its still within the 1 yr warranty. She still insists that i dont get a refund......so i argued with her..summore told me my car not suitable for NS60...must use NS70 bla bla bla...i dont care.....so i asked her what other solution do i have? she said will give me a very special price for me for NS70 one RM225(maintanance free batt)...i told her is that the best u could give me? she said yes....outside cannot find this price.......i was annoyed & left...as i have to get back to office.
that evening i called up KIPS to survey the price for NS70 (wonder how special was the price she offered me earlier on) a malay lady picked up....she quoted RM255 for NS70 & additional 10% if i go there & collect it myself....i was like WTF...only gave me RM5 discount...must well dun give at all.
so fine i was pissed off...i report to Consumer Tribunal (TTPM) & later that night made a police report against KIPS so that i could bring this evidence during the Tribunal Hearing.....
i also wrote an email to TESCO customer service & till now have not recieved any feedbacks from them, if by end of this week still no news, i will email to the operations mgr or who ever is inchage. Serve them right.
from now on pls ban KIPS car batteries.
still pending date for hearing...will update again.
If pre-empted then of course go buy established brand since pricing not much difference (I'm talking bout Yoko/ Century ect not the exotic racing batteries 
)
